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Privacy policy

YOUR PRIVACY

 Thank you for reviewing our policies regarding any personal information you may choose to provide to Vancouver Bicycle Tours Inc. We take your privacy very seriously to carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

 

INFORMATION WE COLLECT

The following types of information may be collected by Vancouver Bicycle Tours Inc., if provided by the user, in-store and/or on this website:

Contact Information - we may collect the first and last names of our customers, along with their email address, phone number, shipping address, and other digital contact information.

Identification Information - when you make a purchase, we ask for information that identifies you and verifies the name on the payment card, either in the form a valid driver’s license or passport.

Payment Information - when you make a purchase, we collect your payment information, including information from your credit or debit card, cheque, or gift card and your signature. Additionally, we may collect information about your purchase history, both on in-store purchases and online orders placed on our website.

Return Information - when you wish to return or exchange an item in-store, you may be asked to provide your name and/or phone number to enable us to access your transaction history at Cycle City. You may also be required to provide information that identifies you, such as a driver’s licence.

Registration Information -  if you register on our website or enter a contest, sweepstakes, or promotion in-store, we collect personal information such as your name, email address and other information required to administer your participation in one the aforementioned activities.

MORE ABOUT EMAIL AND ADDRESSES

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If you decide you no longer wish to receive such messages at a later date, you may opt out by using the “unsubscribe” button include with such message or contact, by sending an e-mail, or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

SOCIAL MEDIA

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) to deliver the content or as part of the operation of the website, plug-in or application.

For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.

 

LINKS

From time to time, cyclevancouver.com may contain links to third-party websites. If you click on one of those links, you will be taken to websites Cycle City does not control. Cycle City is not responsible for the personal information practices of third-party websites; as such, you should read the privacy policies of other websites carefully.